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Return Policy

Return Policy

Your satisfaction is our priority.  If you aren’t happy with your purchase for any reason, please return it within 14 days of receipt for a full refund. We stand behind our products 100%.  We’re confident that the quality of our merchandise will meet, if not exceed, your expectations.

If you're not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund of the merchandise price within 14 days of receipt of product. Please note that return shipping charges are non-refundable, unless the item received is incorrect or damaged.

Please contact our Customer Service team (info@johannahoward.com) prior to sending the item back, so that we can provide you with a return authorization.

Send the unused items with the packing slip and all original packaging to:

RETURNS

Johanna Howard Home
15 Gardiner Place
Montclair, NJ 07042

 

Items not returned in their original packaging and in sellable condition are subject to a 15% restocking fee to be assessed at the sole discretion of seller.  Returns are refunded in the original payment form, less shipping and handling (if you received Free Shipping then the actual shipping cost will be deducted). Returns sent via USPS that arrive with postage due will be returned to sender. Please note that "final sale" items are not returnable or exchangeable except for manufacturing defect.  After 14 days, we cannot accept returns or exchanges for any reason other than manufacturing defects.