Return Policy

Return Policy

We want you to be happy!  If you aren't, for any reason, please return the item within 30 days of receipt for a full refund. Please note that shipping charges are non-refundable, unless the item received is incorrect or damaged.

Please contact our Customer Service team (info@johannahoward.com) prior to sending the item back, so that we can provide you with a return authorization.

Send the unused items, refolded with the packing slip and all original packaging to:

RETURNS

Johanna Howard Home
15 Gardiner Place
Montclair, NJ 07042

Items should be returned as you received them - in their original packaging, neatly folded and in resellable condition.  If items are received in any other condition, then the refund will be subject to a 15% restocking fee or refused altogether - at the sole discretion of Johanna Howard Home. Returns are refunded in the original payment form, less shipping and handling (e.g. if you received Free Shipping then the actual shipping cost will be deducted from the refund).

Returns sent via USPS that arrive with postage due will be returned to sender.

Please note that "final sale" items are not returnable or exchangeable except for manufacturing defect.  After 30 days, we cannot accept returns or exchanges for any reason other than manufacturing defects.

 Thank You